Privacy policy

This Privacy Policy explains how UyGo MChJ (“UyGo”, “we”) collects, uses, stores and protects the personal data of users of the UyGo mobile app and the uygo.app website (the “Service”).

We comply with the Law of the Republic of Uzbekistan “On Personal Data”. By using the Service, you consent to your data being processed as described in this policy.

• Account data — your phone number and name. Sign-in codes are sent through the UyGo Telegram bot, so we also store the ID of the Telegram account linked to the bot.
• Address and location — delivery addresses and, with your permission, the device’s precise location (to show nearby shops and route the courier).
• Orders — order lists, substitutions, prices, order history and the ratings you leave.
• Chat messages — text and voice messages with the courier and photos you send.
• Payments — payment method and transaction status. Card details are processed by Payme and Click; we do not store them.
• Technical data — device model, OS and app version, crash reports and a push notification token.
• Partner applications — the shop name, address and contact details of the responsible person sent through the “Become a partner” form on the website.

• to accept, collect and deliver orders;
• to connect you with the courier in the chat;
• to process payments and keep receipts;
• to send order status notifications;
• to keep your account secure and prevent fraud;
• to analyse and improve the quality of the Service;
• to meet our legal obligations.

We do not sell your data or share it with third parties for advertising.

• Couriers — the name, address, phone number and order contents needed to fulfil the order.
• Partner shops — the information needed to put the order together.
• Payment providers (Payme, Click) — to process payments.
• Technical service providers — hosting, SMS and notification services; only under contract and on our instructions.
• Government authorities — only where and as required by law.

Personal data of citizens of Uzbekistan is stored on servers located in the Republic of Uzbekistan. Data is encrypted in transit, and access is limited to authorized staff.

We keep data for as long as needed to provide the Service. When an account is deleted, it is anonymized immediately: addresses, notification devices, payout cards and courier documents are deleted and all sessions are signed out. Past orders are kept as business records with no link to you.

• to be informed about how your data is processed;
• to correct inaccurate or outdated data;
• to withdraw consent and delete your account together with its data;
• to turn off location and notification access in device settings at any time.

You can delete your account in the app (Profile → Settings) or on the Delete account page. For other requests, write to privacy@uygo.app — we will reply within the period set by law.

The Service is not intended for anyone under 16, and we do not knowingly collect their data. If you learn that such data has reached us, please let us know and we will delete it.

The uygo.app website does not use advertising or tracking cookies. Your browser storage only keeps the status of a partner application you sent — you can clear it in your browser settings at any time.

If we change this policy, the new version will be published on this page and the date above will be updated. We will announce material changes in the app in advance.

• Privacy matters: privacy@uygo.app
• Support: support@uygo.app
• Telegram: @uygo_support
• UyGo MChJ, Tashkent, Uzbekistan